£300 heating rebate scheme
Since 2001 Warm Front has helped thousands of people receive insulation and heating improvements to make their homes warmer, healthier and more energy-efficient. More funds have now been made available to help some of those who would not otherwise be eligible for Warm Front.
If you do not qualify for a Warm Front Grant because you do not receive a relevant benefit, you may still be eligible for a £300 rebate.
This rebate is available to all householders aged 60 or over who own their home or rent it from a private landlord, who either have no central heating system or one which is inoperable.
Application Process
> Stage 1 - Application
All customers can apply via the eaga Contact Centre on 0800 316 2805. Lines are open Monday to Friday from 8am to 6pm and on Saturday from 9am to 5pm. Or, you can write to us at the following address: eaga plc, Freepost NAT 13708, Newcastle upon Tyne NE2 1ZL. You do not need to use a stamp.
Customers who are not eligible for a Warm Front Grant will be given the opportunity to register for the Warm Front £300 Heating Rebate Scheme.
A Benefit Entitlement Check will be offered and if the Warm Front qualifying benefits are identified, the householder will follow the normal Warm Front route. If no benefits are identified, or the customer declines the Check, they will be passed to the Warm Front £300 Heating Rebate Scheme. The rebate can be used for gas, electric or solid fuel installations or repairs.
> Stage 2 - Installation
A letter and voucher/claim form is sent to the customer detailing names of six registered installers working in their area. Householders qualifying for funding will only be permitted to use installers approved by CORGI, NICEIC or OFTEC and who are registered with eaga for the £300 Heating Rebate Scheme.
The customer's letter and voucher/claim form will have a unique reference number, therefore photocopies will not be accepted. The voucher/claim form is valid for three months from the date shown on the letter. If the voucher is not used within this time, it is possible to reapply. Please remember, that funds are limited so the offer may not be available if a reapplication is made.
The customer will then contact one or more of the installers on the list to carry out a technical survey and provide a quote. We recommend that customers obtain more than one quote. The customer will decide which installer they want to carry out the work and will contact them directly to arrange an installation date.
> Stage 3 - Redemption
Once the installation has been completed and the customer is satisfied, the installer will provide the client with an invoice for the works, showing a £300 deduction. The customer will then provide the installer with their signed voucher/claim form to enable the installer to claim the rebate from eaga.
If, for any reason, the customer is unhappy with the installation works, they should approach the installer directly and agree a solution. Any remedial works should be carried out to the customer's satisfaction prior to the submission of the voucher/claim form. eaga will carry out a verification check on a proportion of installations to confirm that measures have been completed and the customer is satisfied.
eaga has a dedicated team to monitor the performance of the heating and insulation contractors that it works with. Using a vendor rating system, companies are assessed according to their standards of quality, health and safety and customer care. This encourages best practice by increasing the work allocation to those contractors who perform consistently well in all aspects.
If you have a query about the Warm Front Scheme, please contact enquiry@eaga.com or call freephone 0800 316 2805
