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Welcome to Warm Front

Warm Front makes homes warmer, healthier and more energy-efficient. The Warm Front Scheme provides a package of insulation and heating improvements up to the value of £3,500 (or £6,000 where oil, low carbon or renewable technologies are recommended). It is a Government-funded initiative and the scheme is managed by eaga.

If you own your own home or rent it from a private landlord, you may be eligible for a grant under the Warm Front Scheme.

If you have a query about the Warm Front Scheme, please contact enquiry@eaga.com or call freephone 0800 316 2805

The Warm Front Scheme is funded by Government, and has an allocated budget for the year. The Scheme has assisted over two million customers and is extremely popular. Due to high levels of demand, any works carried out under the Scheme are currently taking longer to complete. Insulation work may take up to three months to complete and heating works may take six months to complete.

Please be assured that we will continue to do everything we can to process applications and complete works as quickly as possible at this time.

Do I qualify for a Warm Front Grant?

If you own your own home or rent it from a private landlord, you may be eligible for a grant of up to £3,500 (or £6,000 where oil, low carbon or renewable technologies are recommended) under the Warm Front Scheme. Warm Front Grants are available in England only; other schemes operate in Scotland, Wales and Northern Ireland.

If the property has previously received Warm Front improvements, the grant now available will be the balance of £3,500 (or £6,000 where oil, low carbon or renewable technologies are recommended) less the value of all works previously completed.

Applicants meeting the following criteria may be eligible for the Warm Front Scheme.

  1. Householders aged 60 or over in receipt of one or more of the following benefits:
  1. Householders with a child under 16, or pregnant women with maternity certificate MAT-B1, in receipt of one or more of the following benefits:
  1. Householders in receipt of one or more of the following benefits:

NOTES:

What will I get from Warm Front?

The Warm Front Scheme provides a package of insulation and/or heating measures up to a maximum value of £3,500 (or £6,000 where oil, low carbon or renewable technologies are recommended), less the value of all works previously completed in the property under Warm Front.

All successful grant applicants' homes will be visited by a trained Technical Surveyor/Assessor, who will determine the full requirements of each individual property.

What to expect from Warm Front If you live in one of the following areas here's some information about what to expect from Warm Front [pdf]

For all other areas in England, here's some information on what to expect from Warm Front [pdf]

Loft insulation
This is one of the most effective ways to make your home more energy-efficient. We fit two layers of insulation in the loft.

Draughtproofing
We fit plastic strips to all windows and outside doors. Doors have plastic strips on the top and the two sides, and a brush on the bottom.

Cavity-wall insulation
We fill the space between your cavity walls with insulation.

Hot-water-tank insulation
We check the insulation around your hot-water tank, and fit a jacket if necessary.

Gas, electric or oil central heating
We install a combination boiler, up to five radiators including all valves and pipework. We may also repair your existing heating system.

Glass-fronted fire
We can convert your solid-fuel open fire to a glass-fronted fire.

If you have previously received a Warm Front Grant, you may now re-apply for further measures such as top-ups to your loft insulation, heating repairs and boiler replacements. Contact us to find out more.

Alternative Technologies and Warm Front

The Warm Front Management Board will consider applications to incorporate alternative technologies into the Scheme. For more information, please contact enquiry@eaga.com or call freephone 0800 316 2805.

£300 heating rebate scheme

Since 2001 Warm Front has helped thousands of people receive insulation and heating improvements to make their homes warmer, healthier and more energy-efficient. On Monday 5th December 2005, the Chancellor made a pre-budget announcement regarding Government's intention to offer a £300 grant to pensioners who would not otherwise be eligible for Warm Front .

If you are over 60, own or privately rent your home and do not qualify for a Warm Front Grant because you do not receive a relevant benefit, you may be eligible for a £300 rebate.

This rebate is available to help towards repairing or replacing an inoperable system or installing a new central heating system where there is none existing at the property. The cost of work must be over £300 Inc VAT and is only available in English Local Authority Areas

Application Process


Stage 1 - Application

All customers can apply via the eaga Contact Centre on 0800 316 2808. Lines are open Monday to Friday from 8am to 6pm and on Saturday from 9am to 5pm. Or, you can write to us at the following address: eaga plc, Freepost NAT 13708, Newcastle upon Tyne NE2 1ZL. You do not need to use a stamp.

Customers who are not eligible for Warm Front will be registered for the Warm Front £300 Heating Rebate Scheme.

A Benefit Entitlement Check (BEC) will be offered. If the BEC identifies Warm Front qualifying benefits, the householder will be routed to this scheme. If no benefits are identified, or the customer refuses the Check, they will be passed to the Warm Front £300 Heating Rebate Scheme

Stage 2 - Installation

A letter and voucher/claim form is sent to the customer detailing names of six registered installers working in their area. Householders qualifying for funding will only be permitted to use installers approved by Gas Safe, NICEIC or OFTEC and who are registered with eaga for the £300 Heating Rebate Scheme.

The customer's letter and voucher/claim form will have a unique reference number, therefore photocopies will not be accepted. The voucher/claim form is valid for three months from the date shown on the letter. If the voucher is not used within this time, it is possible to reapply. Please remember, that funds are limited so the offer may not be available if a reapplication is made.

The customer will then contact one or more of the installers on the list to carry out a technical survey and provide a quote. We recommend that customers obtain more than one quote. The customer will decide which installer they want to carry out the work and will contact them directly to arrange an installation date.

Stage 3 - Redemption

Once the installation has been completed and the customer is satisfied, the installer will provide the client with an invoice for the works, showing a £300 deduction. The customer will then provide the installer with their signed voucher/claim form to enable the installer to claim the rebate from eaga.

If, for any reason, the customer is unhappy with the installation works, they should approach the installer directly and agree a solution. Any remedial works should be carried out to the customer's satisfaction prior to the submission of the voucher/claim form. eaga will carry out a verification check on a proportion of installations to confirm that measures have been completed and the customer is satisfied.

eaga has a dedicated team to monitor the performance of the heating and insulation contractors that it works with. Companies are assessed according to their standards of quality, health and safety and customer care. This encourages best practice by increasing the work allocation to those contractors who perform consistently well in all aspects.

Energy efficiency advice

Practicing energy efficiency helps the planet by reducing the amount of harmful emissions released into the atmosphere. Simple measures such as those listed below can also help to reduce fuel bills and conserve heat, giving you a warmer home.

Please note that the Warm Front Grant may cover some or all of these recommendations.

eaga's top energy saving tips


Insulation

Appliances

Heating

Partner Information

Warm Front is the Government's largest scheme designed to combat fuel poverty in the private owner occupied and rented sector in England. It is a key component of the Government's UK Fuel Poverty Strategy which was published in November 2001.

A household in fuel poverty is one where more than 10% of income is needed to heat the home to an adequate standard of warmth. Fuel poverty can come about as the result of a combination of poor energy efficiency in homes, energy prices and low incomes.

The Strategy set out the framework for the delivery of the Government's overall goal of seeking an end to fuel poverty. The first target in England is to eradicate fuel poverty in vulnerable households (the elderly, families with young children, the long term sick and disabled) by 2010. More information on the UK Fuel Poverty Strategy visit the BERR website.

Many Warm Front customers are amongst the most vulnerable people in society; those who may not feel comfortable about contacting us directly for help. You can help reach those in greatest need by ensuring that everyone you come into contact with knows where to go for help.

Apply Now

Warm Front Grants are for people who own their own home or rent it from a private landlord and are on certain benefits. The grant can provide energy-efficiency advice and a package of heating and insulation and heating improvements. This may include new central-heating, or repairs to an existing heating system. You could receive a grant of up to £3,500, or up to £6,000 if your home needs oil central heating

If you have received a Warm Front Grant before, you may qualify for extra insulation and heating work, depending on the improvements you originally received.

More than 2 million homes have been assisted by Warm Front since the scheme started in June 2000. Last year alone, 268,900 received improvements funded by the grant. Don’t miss out – you can apply today and we look forward to hearing from you.

If you have a query about the Warm Front Scheme, please contact enquiry@eaga.com or call freephone 0800 316 2805

Contact Us

It’s quick and easy to apply and you could receive a grant of up to £3,500, or £6,000 if your home needs oil central heating.

Thousands of people receive Warm Front improvements every year and grants are available in all areas of England. Many customers write to tell us how happy they are with the improvements that they have received.

“My energy bills really have shot up over the last year or so, and you start to wonder whether anybody is out there to help you. Warm Front has saved me money when I needed it most, and I can afford to have the heating on through the winter without worrying when the bill comes in.” Mrs G, Liverpool.

If you would like to give us some feedback, or have any concerns or queries about your application please contact us;

Email: customer.management@eaga.com

Address: eaga plc, Customer Management Team, FREEPOST NEA12054, Newcastle upon Tyne

Warm Front Customer Promise - Handling Complaints

Warm Front Customer Charter

The team are keen to hear from you to ensure our customers receive the best possible Warm Front experience.

Benefit Entitlement Check

To find out if you qualify for additional benefits, and possibly a Warm Front Grant, please contact the Benefit Entitlement Check team on telephone: 0800 072 9006 or email: bec@eaga.com

Warm Front Literature

A selection of Warm Front LIterature is also available to download in the Partner Information section.